What is the secret to Life Resolutions’ success?
Jodie Brenton, the Director and CEO of Life Resolutions, a successful psychology franchise in Australia, believes the secret formula to the success of her company is its people. What started out as a germ of an idea in 2001, quickly grew into a successful franchise across the country. Today, with over 50 affiliates and practices around the country, Life Resolutions has achieved its dream of making quality mental healthcare easily accessible to Australians around the country. According to Jodie, this exponential growth would not have been possible without the company’s capable employees and franchisees. But, as Jodie explains, finding the right person for the job is a critical part of the company’s growth. Making sure you hire the right individual will determine the eventually success of the company, because at the end of the day, a company is only as strong as its people.
According to Jodie, finding the right employees for the right role as part of the Life Resolutions National Support Centre Team was very important.
But equally important, and perhaps even more so in the franchise model, was selecting the right candidates to make up the franchise.
Put in place a rigorous selection process and determine a fixed selection criterion in order to ensure you are making the right choice. Assess candidates’ individual skills as psychologists and business owners by interviewing them individually. Make sure to also assess how each candidate would behave and participate as part of a community. Determine how they would communicate with their fellows within a predefined framework of rules, systems and processes.
According to Jodie, it is beneficial to apply this methodology to other stakeholders or when setting up partnerships, or choosing shareholders or investors. Having gone through this process many times in her years of experience, she strongly believes in the infallibility of this method of selection.
What sets Life Resolutions apart from the rest?
With our decades of experience in the field, at Life Resolutions, we understand the complex journey that every individual is going through. No two people are alike, and therefore each should be treated with a different approach. With this in mind, we tailor treatment to each person individually. This means that each person gets the care they need and deserve. We strive to create a nurturing, compassionate and supporting environment for our clients, by ensuring their journey is as frictionless as possible.